If you work in a big corporation, you may be noticing the administrative assistants disappearing. It’s a so-called strategy to reduce costs and blah blah blah. I don’t agree with this. Let’s say an admin makes $30K/year and an employee or manager makes $100K/year (assuming this is in the tech industry). Does it make sense to push more work to highly paid employees than to consolidate or rather have someone specialize in doing the administrative work? For some reason it doesn’t make sense to me. On the other hand, I guess some can argue that employees have extra time on their hands to do the administrative work OR that it is more efficient for employees to do the work themselves rather than going through the process of telling someone else how to do the work.
When I worked in Computer Science research, there was a user-focused systems group that would use me as a guinea pig. They would watch me work and see how I would use productivity tools and so forth. Why not observe employees to see how much time is spent doing administrative work over “real” work? Maybe that would convince the executives to not get rid of administrative assistants. In any case, it is what it is. The profits are being made quarter after quarter, but eventually productivity will suffer in the long-term. Those are my thoughts and I’m sticking to it!